MANCHESTER BURY

The majority of our hotels don't have any height restrictions. There are some restrictions in certain areas of our car parks at Village Hotel Cardiff, Village Hotel Coventry and Village Hotel Manchester Hyde. Please contact the Business Desk if you need any more information, call 01925 873285 or email.  

Every Village Hotel except Village Liverpool has a Starbucks - available for you to get your favourite hot drinks throughout the day. 

Open Mon-Fri 7am-7pm / Sat 8am-6pm / Sunday 8am-5pm

We have dedicated swim times for children to enjoy the pool with family and friends. These can be found on https://www.village-hotels.co.uk/workout-at-village

Yes, we have dedicated adult-only swim times in all of our pools. To view these times please visit our https://www.village-hotels.co.uk/workout-at-village

Swimming lessons are available in our clubs, please https://www.villagegym.co.uk/swimming-lessons/ for more information or to book.

You no longer are required to book a time slot, come down and dive right in.

The age restriction to use the sauna and steam room is 16 years and above.

No child under the age of 16 years is allowed in the pool area unattended. All children aged 15 and under must be supervised by a parent or guardian, aged 18 or over. There must be at least one parent or guardian for every child under the age of 5 years. There must be at least one parent or guardian for every two children between the ages of 5 and 8 years.

Yes, during junior swim times as normal. Monday to Thursday - 9.00am to 12.00pm & 2.00pm to 5.00pm Friday to Sunday - 9.00am to 12.00pm & 2.00pm to 7.00pm

Please see your booking confirmation to see if you have the leisure facilities included. If you have not yet paid for leisure facilities this can be added directly at the hotel and is subject to availability.

The leisure access is per room when added at the time of booking or on arrival at the hotel.

Access to the pool is between the hours of your stay 3pm - 11am.

No, if you're in the area and would like to visit our facilities you can purchase a day pass online at https://www.villagegym.co.uk/buy-pass/

All of our day passes include the use of the swimming pool.

Yes, if you’re in the area and would like to visit our facilities you can purchase a day pass online at https://www.villagegym.co.uk/buy-pass/

If you're in the area and would like to visit our facilities you can purchase a day pass online at https://www.villagegym.co.uk/buy-pass/

Yes, our Village Blackpool has a heated outdoor pool with its brand new outdoor sauna.

Breakfast is available to add on at the time of booking your stay with us or to pre-purchase prior to check-in for £10 per person. Breakfast items include delicious hot & cold buffet options as well as continental items. Some of our hotel packages include breakfast, please check your booking.

We also offer a walk-in price on the day:

£12.50 per adult & £10 per child. 

Yes, you can from £12.50 per adult & £10 per child. 

Leisure discount is also available. Breakfast items include delicious hot & cold buffet options as well as continental items. 

We do accept cash, card & Apple pay at all of our hotels.

Tuck into a selection of our Pub & Grill favourites from our Room Service menu in the comfort of your own room - available 5pm - 9:30pm. 

Available from 5pm - 9:30pm. View our room service menu here.

Order and pay with a few taps on the Village Hotels APP or visit VillageHotels.com/Order - delivered straight to your room between 5pm - 9:30pm. 

Yes, towels are available to hire for £1.

Village Hotels operates a Fair Tip Policy. Tips are not automatically added to a bill in the Pub & Grill. They are made as a voluntary contribution, with all tips being evenly distributed to all working team members for a given shift.

Select your hotel and preferred event by clicking here. You can then browse and book your events.

Yes! In addition to the calendar of events throughout December, our party rooms and event spaces are available to hire for private events. To discuss your requirements please email Christmas@village-hotels.com.

We take a non-refundable deposit of £10pp at the time of booking and the final balance is due no later than 31st October. Thereafter, the final balance is due upon booking.

The function room bar will usually open from 7pm and we call guests to take their seats for dinner by 8pm. Music will be played throughout the evening with the DJ kicking off party tunes after your meal. Timings may vary slightly across different events.

Last orders is usually at around 12:30am and the music finishes at approximately 1am.

You will not receive specific tickets however we will send you a confirmation email at the time of booking, which will be followed by reminders and further information in the lead up to your event. If for any reason you do not receive your confirmation, please email Christmas@village-hotels.com stating the date, hotel and event that you are attending.

We've gone green! You won't need physical tickets to attend your event. Upon arrival, please advise of the lead booker's name and the host will greet you and take you to your table.

Time slots vary across hotels however tend to be between 12:30-1:30pm. You will be able to select your preferred time upon booking.

Yes, we accept cash, card and Apple pay in all of our hotels.

Selected cocktails from our drinks menu will be available on Christmas Day and across all of our Christmas events.

Yes, drinks can be purchased in advance for Christmas Party Nights. Prior to your event we will email you with a pre-order form to complete so that the drinks are ready and waiting. Payment is required at the time of booking. Pre-ordering is not obligatory.

No, we do not allow this however you may pre-order drinks prior to the event. Prior to your event we will email you with a pre-order form to complete so that the drinks are ready and waiting. Payment is required at the time of booking. Pre-ordering is not obligatory.

Yes, all the Christmas event menus are on our Christmas web pages. A vegetarian, vegan and gluten free menu is also available. Closer to your event we will check if there are any special dietary requirements. Some items on the standard menu may be made gluten free, please check with the hotel you are attending.

If you or any of your party have any special dietary requirements, including food allergies or intolerances, please inform Village and we will endeavour to accommodate your request. A vegetarian, vegan and gluten free option is available for all events. Village cannot guarantee that dishes do not contain nuts or nut derivatives or that fish products are totally free from bones.

The room is generally set up with tables of 10 guests, therefore smaller groups may be seated with other guests not in their party. Seating arrangements will vary depending on the capacity of the event.

Yes, when booking you have an option to specify whether you are part of a larger group and we will ensure that you are sat together.

Dress code for Christmas Party Nights is smart casual, and festive if you fancy it! No ripped jeans, shorts or football shirts are permitted.

If there is availability, you can add additional guests to your booking at any time by logging into your online account. A full payment will be required. Alternatively you can contact the hotel with which you have booked and a member of the team will amend your booking. 

This will depend on the capacity of the event, each individual hotel will have discretion.

Payments can be made at any time by logging into your online account and hitting the 'Pay Now' button. Details can be found on your email confirmation. A reminder email will be sent to you in advance of the final balance payment date. 

Should you encounter problems logging into your account, please try resetting your password by opening your Completed Event Registration email and selecting the link within the bullet point: 'Forgotten your pasword or don't have one yet?'. If this doesn't work, please email Christmas@village-hotels.com stating the date, hotel and event that you are attending.

You can reset your password at any time by opening your Completed Event Registration email and selecting the link within the bullet point: 'Forgotten your pasword or don't have one yet?' 

In the unfortunate event that you have to cancel your booking, the following terms shall apply - for bookings made before 31st October 2024 and cancelled on or before 31st October 2024, Village is entitled to retain a £10 deposit per person for each booking. If you cancel your booking after the 31st October 2024, the full payment will be retained. Any new bookings made from 1st November 2024 are non refundable. Please note that the above terms do not apply to accommodation bookings. Please see T&C's for full information.

Yes, in the event that Village has to cancel your tribute party night, we will refund your booking or offer to transfer your booking to a different date.

No, Village are entitled to retain the full payment for tickets belonging to guests that do not attend. Please see question, 'Can I cancel my booking?' for more information on our cancellation terms.

Unless advertised as a Family Event, party nights are for adults aged 18 and over.

Child tickets can be purchased for children aged 3-12. 2's and under are free of charge, please note that no food is provided for 2's and under.

Families are welcome to join the festive celebrations at our Festive Family Lunches, Christmas Day and other listed family festive events.

Yes, bookers receive a 10% discount for accommodation on the night of their event. Your discount booking link can be found on your event booking confirmation email.

We do not offer accommodation packages that include accommodation and tickets, except for New Year's Eve party nights. However we do offer 10% discount on room bookings for the night of your event. Your discount booking link can be found on your event booking confirmation email.

20% discount on tickets is available on selected dates and events, and members are welcome to use their discount for drinks behind the bar on the night of the event. Please be aware that member discounts cannot be applied to pre-ordered drinks packages.

Car Parking is exclusively for Village Patrons, details can be found here

Click here and select your preferred venue to search local events. Live Acts include fantastic tributes such as Take That, ABBA, Michael Bublé (and more!), and let's not forget our Disco Party Nights with an interactive DJ that will have you dancing all night long... 80’s and 90’s, Soul & Motown plus our very popular Boogie Bingo!

Select your preferred venue by clicking here. You can then browse and book your events.

Yes! As well as our famous tribute nights, our event spaces are available to hire for private events. To discuss your requirements, please email our events team at Tributes@village-hotels.com or click here to complete an enquiry form.

We take a non-refundable deposit of £10pp at the time of booking and the final balance is due no later than 6 weeks before the event. If booking within 6 weeks of the event date, the full balance is taken at the time of booking.

Tribute Party Night tickets are non-refundable. Village is entitled to retain the deposit or full ticket price in the event of a cancellation from the guest. If you need to cancel your booking please email Tributes@village-hotels.com.

Yes, in the event that Village has to cancel your tribute party night, we will refund your booking or offer to transfer your booking to a different date.

Yes, drinks can be purchased in advance of your party night. Pre-order forms are available here. Please email your form to Tributes@village-hotels.com with the hotel that you are attending in the subject line. Payment is required at the time of booking. Pre-ordering is not obligatory.

No, we do not allow this however you may pre-order drinks prior to the event. Pre-order forms are available here.

Our Tribute and Disco Party nights include a delicious 2-Course meal and our Peter Kay Tribute includes a basket meal. There is no food included with Boogie Bingo, however we offer 25% off Food + Drink in the Pub & Grill between 6-8pm before the event! You can view our menus by clicking here

If you or any of your party have any special dietary requirements, including food allergies or intolerances, please inform Village and we will endeavour to accommodate your requirements. Gluten Free, Vegetarian and Vegan options are available for all events. Village cannot guarantee that dishes do not contain nuts or nut derivatives or that fish products are totally free from bones.

Tributes@village-hotels.com You have the option to advise of dietary requirements at the time of booking. If you need to gather further information from other members of your group, please email Tributes@village-hotels.com at least 2 weeks prior to the event.

The room is generally set up with tables of 10 guests, therefore smaller groups may be seated with other guests not in their party. Seating arrangements will vary depending on the capacity of the event.

Yes, when booking you have an option to specify whether you are part of a larger group and we will ensure that you are sat together.

Yes, we accept cash, card and Apple pay in all of our hotels.

Yes, tribute night bookers receive a 10% discount on accommodation bookings on the night of their event. Your discount booking link can be found on your event booking confirmation email.

We do not offer accommodation packages that include accommodation and tickets, except for New Year's Eve party nights. However we do offer 10% discount on room bookings for the night of your event. Your discount booking link can be found on your event booking confirmation email.

Ticket prices are not discounted for Village Gym or VWorks members, however members are welcome to use their discount for drinks behind the bar on the night of the event. Please be aware that member discounts cannot be applied to pre-ordered drinks packages for party nights and tribute events at the time of booking.

Dress code for Village Party Nights is smart casual. No ripped jeans, shorts or football shirts are permitted.

We welcome you to embrace fancy dress however this is not obligatory!

The function room bar will usually open from 7pm, we call guests to take their seats for dinner by 8pm. Timings may vary slightly across different events.

The length of the performance will vary depending on the act and will be followed by an interactive DJ and disco until approximately 1am.

Party and Tribute nights generally finish at approximately 1am.

The tables are already decorated prior to the event, however if you are celebrating a particular occasion, please email Tributes@village-hotels.com and we will endeavour to accommodate your requests.

Yes, please email your request to Tributes@village-hotels.com and we will work with you to arrange this.

If there is availability, you can add additional guests to your booking at any time by logging into your online account. A full payment will be required. Alternatively you can contact the hotel with which you have booked and a member of the team will amend your booking. 

This will depend on the capacity of the event, each individual hotel will have discretion.

If you would like to transfer your tickets, please email Tributes@village-hotels.com and the individual hotel will have discretion.

Payments can be made at any time by logging into your online account and hitting the 'Pay Now' button. Details can be found on your email confirmation. A reminder email will be sent to you in advance of the final balance payment date.  

No, you will not receive tickets for the event. Please advise of the lead booker's name upon arrival and the host will greet you and take you to your table.

You will not receive tickets for the event however you will receive a booking confirmation email. Upon arrival to the event, please advise of the lead booker's name and the host will greet you and take you to your table.

Should you encounter problems logging into your account, please try resetting your password by opening your Completed Event Registration email and selecting the link within the bullet point: 'Forgotten your pasword or don't have one yet?'. If this doesn't work, please email Tributes@village-hotels.com stating the date, hotel and event that you are attending.

You can reset your password at any time by opening your Completed Event Registration email and selecting the link within the bullet point: 'Forgotten your pasword or don't have one yet?' 

Registrations for events close at midday the day prior to the event.

Car Parking is exclusively for Village Patrons, details can be found here here

Village Rewards is an app that allows Village customers to earn points and get rewarded!

1. EARN POINTS: Members can earn points on qualifying spend in the Pub & Grill and Village Health & Wellness retail shop. Points can be redeemed against purchases in those areas of Village too!

2. GET REWARDED: As well as collecting points, the app can be used to redeem special offers and ‘gifts’ from Village. Members will be able to redeem special offers that are relevant to them. For example our launch offer of 25% off your first transaction and the exclusive gym member discount will appear in the ‘My rewards’ section of the app. These offers will only be visible to the members they apply to.

3. COLLECT STAMPS ON A PUNCH CARD: From time to time punch cards will be available to members - these allow guests to collect ‘stamps’ for a qualifying visits and work towards receiving a gift. This is not currently available for all members.

Every time you spend money in the Village Pub & Grill or in Village Health & Wellness Clubs you will receive points. 1 point is awarded for every £1 spent. These points can then be saved and spent in the Pub & Grill or at our Village Health & Wellness retail shop. 500 points is equal to £5 to spend.

Please be aware that it can take up to 48 hours for your points to appear in the app. If your points don't appear after 48 hours then please get in touch via the “contact us” section within the app.

Within the Village Rewards app some members will be able to collect a V ‘stamp’ on a punch card and work towards collecting a gift from Village. At the moment this functionality is only available for new Village Health & Wellness members.

Please be aware that ‘punch cards’ are only applicable to certain member profiles. It can take up to 48 hours for a stamp to appear on your punch card, if this does not appear after 48 hours then email us via the “contact us” section within the app.

Hit the big, red ‘Get rewarded’ button within the app and show the QR code to your server at the till. Points will be automatically added to your account within 48 hours.

Simply go to the till with your app and tell the server you want to use your points from your Village Rewards app to pay.

1000 points = £10

Simply go to the till with your Village Rewards app and tell the server you want to claim your reward/gift.

Unfortunately we are not able to process points after a purchase has been made so please remember to do this at the start of your order.

Log into your Village Reward app and and use history button on the “My Account” tab.

We always recommend that you put a password on your phone just to be safe, but if you email us at “Rewards@village-hotels.com” we may be able to protect any point  / gifts you have built up.

Points are valid for 12 months and need to be redeemed within 1 year from point of collection.

Each reward or gift is individual and cannot be used in conjunction with any other offer or discount.

If you are attending one of our tribute or party nights and have been given a code when purchasing tickets, simply add the code into the ‘If you have a joining code ADD HERE’ box on the home page in the app. Show your unique QR code to the server and this will then apply the discount.

Yes, when you are ready to use your earned points all points are redeemed in one transaction. Points can not be redeemed separately.

To redeem rewards please show your unique QR code to the server and let them know which reward you would like to redeem on your app. All rewards can only be redeemed once in one transaction.

Village Rewards are unable to amend, cancel or freeze gym memberships. Simply log into your online gym members account with the email address you registered with and let us know of any changes with a click of a button.

Tables can be booked via the rewards app on the home page. If you are looking to amend or cancel a table reservation please follow the instructions in your confirmation email you received at the time of booking.

Please make sure that your contact details are up to date in your online account or with the leisure desk and that you are logging in with the contact number you provided when signing up to the gym. If you are still having issues when trying to log in please email us at Rewards@village-hotels.com and we can look into this further.

To book a room log into your Members App for access to all benefits including 20% off Hotel rooms subject to availability.

The booking revolution is Village Hotel's exclusive members club - anyone can join and it is free! Booking Revolution members get the ultimate Village Hotel Experience - all Booking Revolution packages include free wifi, parking, pool & gym access and access to a VWorks hotdesk (booking revolution rates only). Benefits are applied to all sleepers in a single room for the booking. Member benefits cannot be used outside of the qualifying stay.

Standard Village Health and Wellness members may use the gym and pool at their nominated club. Black card members can use the facilities at any Village gym location. Some hotel packages include use of leisure facilities in the room package - this is clearly indicated in your rate description. Where leisure club entrance is not included in your rate a £5 entrance fee is charged.

Whilst reservations are not always needed, we recommend you book in advance to avoid disappointment. Please reserve your table at here.
 

Please complete a lost property form here and one of the team will be in touch.

All of our hotels have Wi-Fi. Please select 'Village' network to access.
 

Please send any customer service issues you may have to us here and one of our team will investigate and get back to you.
 

We accept cash at all of our hotels except Bracknell. Card & Apple Pay are accepted at all hotels. 

Village Health and Wellness members can contact member services here.
 

Village Hotels Data Protection Strategy is to process any data 'Fairly' and 'Securely' and to ensure what data we do hold is  'Necessary' and 'Relevant' ensuring we keep, our people, our business and our brand safe.  Further information on how we deal with your personal information can be found in our privacy policy.

Please visit our Terms and Conditions page.
 

Yes - Village offers Day Let rooms for guests needing to get some zzzzzz during the day. Day let rooms can be booked here
 

Standard check-in time is 3pm and check-out at 11am. Your room may be available before 3pm, however, this cannot be guaranteed and the hotel will arrange storage of your luggage until your room is ready. Early check-in is available from 1pm midweek and the weekend standard extra charge of £15 should be applied. Late check-out is available up to 1pm a standard extra charge of £20 should be applied. Subject to availability.

Standard Village Health and Wellness members may use the gym and pool at their nominated club. Black card members can use the facilities at any Village gym location. Some hotel packages include use of leisure facilities in the room package - this is clearly indicated in your rate description. Where leisure club entrance is not included in your rate a £5 entrance fee is charged.

A club room booking includes all the benefits that come for free with the Booking Revolution - wifi, parking, use of the gym and pool and a VWorks hot desk. Why not sign up to become a Booking Revolution member and get all this for free with your stay!

Please complete a lost property form here and one of the team will be in touch.
 

Family rooms are available at all Village Hotels, with the exception of our hotels in Bristol, Basingstoke, Southampton Eastleigh and Portsmouth. Family room supplements apply. This supplement is the same for 1 or more children in the room and range between £25-£30 depending on the location. Any additional food requirements such as breakfast or dinner are also chargeable.

This depends on the rate you have booked. If you are booking a Flexible rate then a credit or debit card is required to secure your booking subject to the cancellation policy below. Debit and credit cards will be charged at 3pm the day prior to arrival for the full amount of your entire stay. The card must be presented to the hotel at check-in. No further charges will be made for cancellations received before 3pm the day prior to arrival. At 3pm the debit or credit card will be charged for the full amount of your entire stay. Declined transactions will result in the reservation being cancelled. If you have booked a Saver or Promotional rate then a credit or debit card is required to secure your booking. Payment in full is required in advance of your stay which will be taken by the hotel within approximately 24 hours of the booking being made. Bookings on these rates are non refundable and non transferable if cancelled.

This depends on the rate you have booked. We can only help with bookings that were made directly through Village. Unfortunately, we cannot help with bookings made through another party, e.g. Booking.com, Hotels.com or Expedia - please contact them directly. Saver rate bookings made with Village (where full payment is taken at the time of booking) are non-refundable and non-transferable. Flexible rate bookings made with Village can be cancelled free of charge up to 3pm the night prior to your planned arrival day.

The booking revolution is Village Hotel's exclusive members club - anyone can join and it is free! Booking Revolution members get the ultimate Village Hotel Experience - all Booking Revolution packages include free wifi, parking, pool & gym access and access to a VWorks hotdesk (booking revolution rates only). Benefits are applied to all sleepers in a single room for the booking. Member benefits cannot be used outside of the qualifying stay.
 

Village Hotels have a no pets allowed policy. We do not allow pets in our hotel bedrooms or the public areas, except for Guide or assistance dogs.

Smoking is strictly prohibited throughout all public areas and bedrooms. The use of E-Cigarettes throughout our hotels is also prohibited, in both public areas and guest bedrooms A £100 charge will apply to anyone found smoking in a bedroom.

All hotels have large car parks for guests and visitors. Parking is free for up to 4 hours. Thereafter local charges apply between Monday and Friday.

Parking is complimentary after 5pm on Fridays until 3pm on Sunday when charges apply.

Cars are left at the owner's/customer's own risk. The company does not accept responsibility for loss or damage. Parking is complimentary for anyone using VWorks shared workspace. Car parking is included in some corporate rate plans. Please check with your account manager at salessupport@village-hotels.com. The outlined above is applicable to all Village Hotels apart from Village Hotel Swindon where car parking is complimentary.

No. Unfortunately Village Hotels does not offer a laundry service.

As per our terms and conditions payment is required in advance unless credit facilities have been established.
 

Yes requests can be made for a cot, they are subject to availability.

For bookings of over 9 bedrooms or more, please complete our Group Enquiry From here or email your requirements to us at Groups@village-hotels.com

Our breakfast times are 6:30 am until 9:30 am Monday to Friday and 7:30 am until 10:30 am at the weekends

Hotel guests are welcome to use our leisure facilities. Guests who have gym and pool access included in their stay can use the facilities free of charge (including Club room guests and Booking Revolution members). If you don't have this included in your package, you can purchase a pass for £5. We ask that hotel guests use their own rooms to change and shower after using the gym, to help us reduce numbers in the changing areas.
 

Village Health and Wellness members can contact member services at https://www.villagegym.co.uk/contact-us
 

For our best offers please go to www.villagegym.co.uk. Here you will see information about your chosen club, be able to book a tour if you would like to look around the club or see our current joining offers and pricing to join online.

Hotel guests can access the gym and pool. If you would like to try one of our classes please purchase a day pass here.

Standard opening times are Mon to Fri, 6am - 10pm
Sat & Sun, 8am - 8pm (times may vary at each location)
 

We have dedicated swim times for children to enjoy the pool with family and friends. Mon to Thurs, 9am - 12pm / 2pm - 5pm
Fri to Sun, 9am - 12pm 2pm - 7pm
 

Yes, you can lap it up in the designated lane in our Village pools.

Please note: Leeds North, Nottingham, Swindon and St David's are exceptions and don't include lanes.

Tables can be booked in the Pub and Grill here. Alternatively please download the Village Hotels app to make a reservation.

Whilst a table reservation is not compulsory, we would recommend anyone wishing to eat with us books in advance to avoid disappointment. Tables can be booked in the Pub and Grill at here. Alternatively please download the Village Hotels app to make a reservation.

The Pub & Grill is open all day with food served until 9:30pm.

The latest time that you can order food is 9.30pm. This is applicable for both weekdays and weekends.

Please visit here to view our menu - Prices may vary at each location.

Yes - visit Cluk and Go Burger for a tasty takeaway - clukandburger.com.

If you have any special dietary requirements, including food allergies or intolerances, please advise one of our team when ordering and we will be more than happy to try and accommodate.

You can cancel your reservation by clicking on the cancel my booking link in the booking confirmation email you received.

To be sure we understand your full requirements, please speak to your meeting planner who will look at meeting room accessibility for your event.
 

Yes absolutely, the minimum value of credit is £2,000 for a credit account and terms for payment are 21 days.  We no longer accept payment by cheque. If you would like to set up a credit accounts, please get in touch with your Village account manager. If you are unaware of who it is, please email salessupport@village-hotels.com & let them know which hotel you would like the credit with & they will put you in touch with the hotel to contact you.
 

We cater for all groups including accommodation for residential meetings and events, business groups and specialist groups. Booking is quick and easy with our dedicated Business Desk. Tell us your requirements and we'll get back to you with a proposal, get in touch by phone 01925 873285, email or live chat. For sports team enquiries email sports@village-hotels.com 

Connect Direct gives you a 10% discount off our best available rate with some great inclusions like free WiFi (normally charged at £5.00), free gym access (normally charged at £5.00), free VWorks co-working access where we have one available and the flexibility to cancel 7pm the night prior to arrival. You can find more information including how to sign up here. 
 

Booking is quick and easy with our corporate booking tool, where you can book up to 6 rooms online and also modify existing bookings. Alternatively, you can book a room and make changes with our dedicated Business Desk, the one-stop shop for all your business needs. Get in touch by phone, email or live chat.

You will need your corporate access code to access your corporate rate online. If you've forgotten your corporate access code you can retrieve it here.

If you need help using the corporate booking tool please take a look at our video guide here or contact your Village account manager, who will show you the tool and also make sure that you have everything you need to book. If you are unaware of who your Village account manager is, please email salessupport@village-hotels.com with the hotel you need some help at and they will put you in contact with the hotel directly.

If you don't have a corporate set up with Village Hotels and would like to discuss this, please contact us here.

Our meeting rooms include a flipchart and Click Share facility to a screen. Your meeting planner will run through your requirements with you.
 

Our smaller meeting rooms are available to book online by the hour. Please book here.
 

You can find your corporate access code on your corporate rate agreement. If you don't have this you can retrieve your corporte access code here.

Booking indivudual rooms is quick and easy with our corporate booking tool, find out more here. We also have a dedicated Business Desk, the one stop shop for all your business needs. If you need to book group accommodation, a meeting, event or VWorks our expert team can help. Get in touch by phone 01925 873285, email or live chat.

Yes you can. Please advise us on the day of items that can be discarded and those you wish to keep in the room.
 

Yes, we have a dedicated sports desk that can help with any sports team enquiries for all our hotels, they can be contacted at sports@village-hotels.com.
 

Yes, absolutely, we would love to discuss that with you. Please email salessupport@village-hotels.com and advise which hotel locations you are interested in, we will put you in touch with the hotel team and they will contact you to discuss.
 

Sorry to hear that, if you complete a form here, one of our team can investigate for you
 

All of our corporate rates have a 7pm day prior to arrival cancellation policy. If you have booked a rate outside of your corporate rate, the cancellation policy can vary based on the terms & conditions of the rate that you have booked.
 

Many of our hotels have a VWorks co-working business club that can be used for small meetings, daily work space and can assist with printing etc. Please click here to find out more.

We have basic knowledge on site but for more complex events, we can hire in additional technical support. 
 

It's great that you are booking online with us. Here's the link to our corporate booking tool. 

Village Hotels have Click and Share facilities in all meeting rooms with our inbuilt screens. Our dedicated team of Meetings & Events staff will help set this up on the day.
 

If you're staying with Village Hotels you may charge items to your room. This facility can be setup by the reception upon check-in or any time during your stay. You would need to provide a credit or debit card for pre-authorisation.

If you've booked a flexible rate with us, payment is taken on your arrival at the hotel if you don't have credit facilities set up with us for invoicing.
 

Yes, double double rooms are available at Village Manchester Bury, Village Blackpool, Village Aberdeen, Village Edinburgh, Village Glasgow and Village Bracknell.
 

Yes Village Hotels has a 24-hour reception. It is recommended you advise the hotel if you are arriving late or would like to check out early.
 

Yes, the host team at the hotel will be able to help you with that 
 

Yes, all hotels have meeting room facilities, we have a dedicated team that can help you for all our hotels, they can be contacted on 01925 873281 or please email them at meetme@village-hotels.com
 

Yes, some of our hotels have a VWorks co-working space and day passes can be purchased at £25.00 per person that will give you access to the space for the day. Vworks locations can be found at https://www.village-hotels.co.uk/vworks-coworking/ or if you would like to enquire about booking a private meeting room, we have a dedicated team that can help you for all our hotels, they can be contacted on 01925 873281 or please email them at meetme@village-hotels.com
 

Yes, it is easy & can be done online at https://www.village-hotels.co.uk/unique-access-code/, this gives you great benefits like  10% discount off our best available rates for the date you have requested, free WiFi, free car parking  free gym access and if you keep the access code handy,  you can use it to book at any of our UK locations. 
 

We have a dedicated national team that manage our third party agent relationships, please email salessupport@village-hotels.com and one of the team will be in touch with you to discuss
 

Yes, we do! The only LItlle Black Book that you will ever need can be downloaded at here.It has all our locations, virtual tours and meeting floor plans in the one directory to easily navigate through all our UK locations
 

The booking revolution is Village Hotel's exclusive members club - anyone can join and it is free! Booking Revolution members get the ultimate Village Hotel Experience - all Booking Revolution packages include free wifi, parking, pool & gym access and access to a VWorks hotdesk (booking revolution rates only). Benefits are applied to all sleepers in a single room for the booking. Member benefits cannot be used outside of the qualifying stay.

Of course, our dedicated Business Desk will be more than happy to arrange this, available Monday - Friday, email, call 01925 873285 or live chat now. Why not take a virtual tour of the VWorks space here.

That is easy, join the Booking Revolution for free at click here.

Our dedicated Business Desk will be able to let you know when your VWorks membership ends, available Monday - Friday, email, call 01925 873285 or live chat now. 

Whilst reservations are not always needed, we recommend you book in advance to avoid disappointment. Please reserve your table at villagehotels.com/eatanddrink.
 

As a booking revolution member you get free wifi, parking, pool & gym access and access to a VWorks hotdesk as part of your booked stay. These benefits are only valid for qualifying member rates booked via the Booking Revolution. Booking Revolution benefits cannot be used at any other time outside of a qualifying stay. Join the Booking Revolution for free at here.

Yes - you can book a qualifying stay at any Village Hotel location through the Booking Revolution private members' area. Member benefits only apply to member rates bought online through the Booking Revolution  - benefits cannot be used outside of a qualifying stay.

All hotels have large car parks for guests and visitors. Parking is free for up to 4 hours. Thereafter local charges apply between Monday and Friday.

Parking is complimentary after 5pm on Fridays until 3pm on Sunday when charges apply.

Cars are left at the owner's/customer's own risk. The company does not accept responsibility for loss or damage. Parking is complimentary for anyone using VWorks shared workspace. Car parking is included in some corporate rate plans. Please check with your account manager at salessupport@village-hotels.com. The outlined above is applicable to all Village Hotels apart from Village Hotel Swindon where car parking is complimentary.

Yes, every VWorks site has a printer available for members to print, scan and copy documents.
 

We only accept Assistance Dogs in the hotels. 

No, VWorks members can enjoy free parking.
 

We currently have electric car charging points at our hotels in Basingstoke, Bracknell, Coventry, Leeds South, Maidstone & Southampton Eastleigh.

You can find the hotel floor plans and event room sizes on the individual hotels meetings and events page.
 

For extra privacy, meeting rooms and private pods are available for members to book, by the hour, half day or full day. Meeting rooms are chargeable and must be booked in advance. An exclusive 20% discount will be applied.
 

We would recommend our day passes. You can purchase a day pass for £25 per person, per day.
 

Cash and experience vouchers can be purchased online here.

Your Village Gift Voucher will expire 12 months from the date it was purchased, unless otherwise stated. Extensions to the voucher's term of validity are not allowed. We reserve the right to cancel your Village Gift Voucher if we suspect it is being used fraudulently or in breach of these Terms and Conditions. We may suspend or terminate this agreement at any time by giving you reasonable prior notice.
 

Cash vouchers can be redeemed at any Village Hotel. Gift Vouchers cannot be redeemed online. Cash vouchers can be used as full or part payment against on-property goods or services - simply present your cash voucher at the time of purchase. Any remaining balance from a cash voucher shall remain on the voucher and may be used against future purchases. Change will not be given. You can check the balance on your Village Gift Voucher by visiting www.showmybalance.com and following the online instructions. Cash vouchers cannot be used against accommodation rates that are only bookable online including the Village Booking Revolution or pre-paid rates that require payment at time of purchase. Cash vouchers can only be used for accommodation purchases made via the Village Call Centre. To book a stay using a cash or experience voucher please call 01925 873288.

Promotional vouchers must be used in a single transaction. One voucher per table or sitting.
 

We do not recommend that you leave your belongings overnight. VWorks is a secure space, however, we do not take responsibility for members' items.
 

1. Please check your junk folder

2. Please ensure you entered the correct email address into the website.

3. Please email giftvouchers@village-hotels.com and we will re-issue your voucher code within 72 hours
 

Contact our dedicated Business Desk who have access to all hotels availability and can take care of your enquiry, available Monday - Friday. Email, call 01925 873285 or live chat now.

You should take care of your Village Gift Voucher and treat it like cash. Village is not responsible for lost or stolen Village Gift Vouchers.
 

Cash vouchers can be used at the time of purchase and do not need to be pre-booked, however we recommend you book a table in the Pub and Grill to avoid disappointment. Accommodation packages should be booked in advance via the call centre - please call 01925 873288
 

You can find the hotel floor plans and meeting room sizes on the individual hotels meetings and events page

We have a variety of delicious and nutritious, dedicated events menus for lunches, dinners, buffets and snacks. Please speak to the team for more information. 
 

You can provide your own entertainment but a copy of valid Public Liability Insurance and PAT certificate will need to be supplied to the venue.
 

Day delegate packages vary based on your meeting requirements, but we include room hire, refreshment breaks, use of built in equipment, car Parking, Wi-Fi, service and VAT. Please speak to them team for more information.
 

We have a variety of delicious and nutritious food and drink options available, including our Pub & Grill serving food and drink all day, Starbucks Coffee Shop (excluding Village Liverpool), and our dedicated meetings and events menus for lunches, dinners, buffets and snacks. Please speak to the team for more information.
 

Yes, we can with prior notice. Please advise your meeting planner of any allergies/ dietary requirements
 

Most of our rooms have natural daylight with opening windows however some are internal rooms. If you want to be sure, please e mail meetme@village-hotels.com who can check with the hotel for you. 
 

We have 33 Village Hotels across the UK which have meeting rooms for 2 to 600 delegates. The size varies by hotel, please choose a location here to find out more.
 

Yes. Either show your evoucher on your phone or print the voucher and bring it with you when you dine or stay at Village Hotels.
 

Please speak to your event planner about your accommodation requirements to gain access to our discounted event rates.
 

If you need assistance or if you have any enquiry relating to your Village Gift Voucher, you can use the Contact Us facility at www.VillageHotels.com
 

Our VWorks coworking space is available at 22 sites: Basingstoke, Bracknell, Bristol, Birmingham Dudley, Birmingham Walsall, Cardiff, Coventry, Farnborough, Leeds North, Leeds South, London Watford, Manchester Ashton, Manchester Bury, Maidstone, Newcastle, Portsmouth, Solihull, Southampton, Eastleigh, Warrington, Nottingham & Wirral. *Meeting pods are not available at Southampton Eastleigh. There are meeting and event facilities at all 33 Village Hotels.
 

As standard, VWorks is open 6am - 10pm Monday to Friday, however opening times may vary at some sites.
 

1. Please check your junk folder
2. Please ensure you entered the correct email address into the website.
3. Please email giftvouchers@village-hotels.com with full details of your purchase  and we will try to assist

Only members with a valid gym membership or Platinum VWorks members (which includes gym access), can use the gym. All other members are welcome to use the gym but a charge will be applied.
 

There is a membership for everyone. Please contact us to discuss our current memberships or a bespoke VWorks package. Talk to our team or email us VWorks@Village-Hotels.com or call 01925 931489
 

Please contact us to discuss our current memberships or a bespoke VWorks package. Talk to our team or email us VWorks@Village-Hotels.com or call 01925 931489
 

Yes we do. Members benefit from an exclusive discount of 25% off your bill in the Pub and Grill. Platinum members receive 25% off food and beverage. Standard member discount of 10% applies for all other membership types
 

No. The voucher must be used in a single transaction
 

Every Village Hotel except Village Liverpool has a Starbucks - available for members to get their favourite hot drinks throughout the day. 
Open Mon-Fri 7am-7pm / Sat 8am-6pm / Sunday 8am-5pm

Please email giftvouchers@village-hotels.com
 

Yes we can arrange this. Please get in touch with us vworks@village-hotels.com
 

Yes, we offer a corporate discount for more than 5 memberships. Get in touch with the team who'll be able to help vworks@village-hotels.com 
 

Yes, most VWorks sites have have private pods that can be used as office space on an hourly, daily, weekly or monthly basis. Please email vworks@village-hotels.com and let us know what you need.
 

Sorry, we're unable to allow members to use our business address nor do we accept post.
 

Yes - for a copy of your booking confirmation or invoice please complete a form here and the team will be able to help you.

For meetings for 20 or less we have an easy to use online booking tool, click here. For meetings over 20 people please contact contact meetme@village-hotels.com who will be happy to help 
 

Yes, please contact meetme@village-hotels.com who have access to all hotels availability and can take care of your enquiry
 

We have 33 Village Hotels across the UK which have meeting rooms for 2 to 600 delegates. The size varies by hotel, please choose a location here to find out more.

Please speak to your event planner about your accommodation requirements to gain access to our discounted event rates.
 

Delegates can dine in the Pub & Grill for lunch or dinner. Please enquire for more information.